How to handle your order from A-Z

You have your first order – congratulations! What next? How to manage your orders step-by-step?

❤ Step 1

Your “central administration point” is My DaWanda

You will receive a notification by email when someone places an order in your shop, and you can find a list of all your orders here. Among other options, you can filter orders according to different criteria, mark selected items as important, export the list of your orders to a CSV file, and download the list of addresses for shipping as a PDF.


Set up an automatic order message which the customer will receive immediately after order submission, so they will be sure that everything is being processed properly. In this message, thank the customer for their purchase, and give details that are necessary for the order: telephone number for the courier, account number for a bank transfer, required parameters for individual orders (e.g. size, colour…), request the seller’s assessment after the transaction – all this will improve the sales process on DaWanda. Add this message here – you can instantly set it in many languages. Here you can find an example of our personalized confirmation to make the message extra special.

Step 2

On the right side you can see that the order is New and Confirmed. View the order details by clicking on its number. Here you will find important details for you to quickly and efficiently process your order.

  1. Delivery address (and to the right on the red background, the invoice address, if it differs from the delivery address).
  2. The payment method chosen by the buyer.
  3. Current order status.
  4. The option of sending a reminder about the unpaid purchase to the buyer (this option is activated 1 week after placing the order and not receiving payment).
  5. Message window – all inquiries and individual requests from the buyer and your messages to them should be included here.

If you receive a deposit to your account, you can easily mark the order as paid. It is good to send the buyer a message that the money has arrived and that the order is in progress. The system in this case does not generate automatic notifications, and customers like to be well informed. :)

Step 3

Time to send your products to the customer; pack the parcel well, attach the return and cancellation form if you have one, take the package to the post office or give it to the courier, and let the buyer know that the product is on its way. Mark the order as sent – a window will appear immediately – thanks to which you will send a notification to the customer. There you can also add an additional annotation – it is worth giving the buyer the parcel tracking number, but also thanking the buyer for the successful transaction, to express hope or encouragement for the buyer shopping in your store in the future, as well as asking for a comment on the transaction – a positive assessment will encourage others to check out your shop and buy your products.

Step 4

Rate the buyer – let them know that it’s a pleasure doing business with them! You can gain a good reputation as a respectable and creative seller via the rating system, as a good rating promotes confidence in your service. To encourage the buyer to rate you, simply rate the buyer. They are also happy to receive nice comments about themselves and will be more willing to do the same for you.

You should do this if you quickly received payment, and if there were any problems during the ordering process, you could try to clarify them here in a friendly way. Please keep in mind that it is not the best idea to seek revenge on a buyer who has given you a bad rating here. The rating needs to include 20 keyboard characters/min.

After issuing the recommendation, the transaction is automatically marked as completed. All your completed transactions can be found here.



The customer would like to change the payment method

It often happens that the buyer decides, for example, to pay using PayPal, but then changes their mind and asks for bank transfer details instead. They are not able to change the payment method. There are two ways out of this situation:

  • you ask the customer to make a new order and choose the appropriate payment method, and you send us an email asking for a cancellation of the previous order.
  • you provide details to the customer of their newly chosen payment method, and when the funds are credited to your account, you mark the order as paid.


How do you cancel an unpaid order?

You aren’t able to do this by yourself. You must add an appropriate comment, giving the reason for the cancellation, in the invoice position under My DaWanada » Fees and invoices» My invoices » Want to cancel this order? Please enter the reason why here.

We will cancel the order(s) and you will not be charged any commission. If the order in your shop is open for more than 3 months, the commission will be charged and it will not be possible to cancel it.

My invoices

Do you have questions regarding order management?

If yes, contact our Customer Service Department at – we’ll try our best to ensure that everything is made clear to you!

Good luck selling on DaWanda


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Post from Emilia Kuerau

write at 14.02.2018 - 15:10.

Category: DaWanda